Privacy Policy

Last updated: 1 June 2026

DroneBoss NZ Limited respects and protects the privacy of our customers including online visitors. We understand the need to safeguard your personal information and we respect your rights under the Privacy Act 2020.

Purposes for Collecting Personal Information

We may collect and use personal information for the following purposes:

  1. To develop and provide improved products and services for our customers
  2. To inform customers of other products and services available from DroneBoss NZ Limited
  3. To allow customers and employees access to restricted areas of the DroneBoss NZ Limited website
  4. To send periodic emails and marketing communications
  5. To comply with any applicable law, regulation, legal process or government request
  6. To identify and resolve technical problems concerning the DroneBoss NZ Limited site, products and services
  7. To manage client relationships and deliver contracted services
  8. To process enquiries, bookings, and payments

Information We Collect

We may collect the following types of personal information:

  • Contact details — name, email address, phone number, and physical address
  • Communications — enquiries, messages, and correspondence you send us
  • Usage data — how you interact with our website, including pages visited, time spent, and referring URLs
  • Device and technical data — IP address, browser type, device type, and operating system
  • Photography and video — images or footage of you or your property taken during service delivery, site visits, or for use in our marketing materials (see Photography section below)
  • Financial information — billing details where relevant to service delivery

We collect this information directly from you (via contact forms, email, phone, or in person) and indirectly through cookies and analytics tools.

Do We Use Cookies?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser (if you allow). They enable the site’s systems to recognise your browser and capture certain information.

We use cookies to:

  • Understand and save your preferences for future visits
  • Track site traffic and interaction to improve site experience
  • Support advertising and remarketing campaigns
  • Measure the effectiveness of our marketing

Remarketing and Interest-Based Advertising

We use remarketing and similar audience features to advertise online. This may mean we show ads to previous visitors who have not completed an action on our site — for example, submitting an enquiry form. These ads may appear on Google Search, the Google Display Network, Meta (Facebook and Instagram), and other platforms.

Third-party vendors — including Google and Meta — use cookies to serve ads based on your prior visits to this website and other sites. Any data collected is used in accordance with this privacy policy and the privacy policies of those platforms:

To opt out of interest-based advertising:

Please note: opting out means you will still see ads, but they will not be personalised based on your browsing behaviour.

Third-Party Services and Overseas Disclosure

To operate our website and deliver our services, we use a range of third-party platforms. These may include:

  • Analytics and advertising — Google Analytics, Google Ads, Meta Ads, and similar platforms
  • Email and marketing automation — email service providers and marketing platforms
  • Customer relationship management (CRM) — tools used to manage client communications and relationships
  • Website hosting and content management — our website may be hosted on or built with third-party platforms
  • Payment processing — where applicable, payments are handled by third-party payment providers

Some of these providers are based overseas. Where we share personal information with overseas parties, we take reasonable steps to ensure those parties handle your information in a way that is consistent with the New Zealand Privacy Act 2020. By using our site and services, you acknowledge that your information may be transferred to and stored in countries outside New Zealand.

These third parties are not permitted to use your information for any purpose other than to help us operate our business and deliver services to you.

Photography and Visual Content

In the course of delivering services, we may capture photographs or video footage — including during site visits, project documentation, and similar activities. We may also capture visual content for use in our marketing materials, website, and social media channels.

Where this content includes identifiable individuals or private property, we will seek appropriate consent before capturing or publishing that content. If you have concerns about imagery we hold or have published, please contact us and we will address your request promptly.

Do We Disclose Information to Outside Parties?

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties, except as described in this policy. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you — those parties are required to keep your information confidential.

We may also release your information when we believe release is required to comply with the law, enforce our site policies, or protect our rights, property, or safety — or those of others.

Non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or analytics purposes.

Third-Party Links

Our website may contain links to third-party websites. Those sites have their own independent privacy policies. We have no responsibility or liability for the content or privacy practices of linked sites. We encourage you to review the privacy policy of any site you visit.

How Long We Keep Your Information

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, including to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. In general:

  • Enquiry and contact data — retained for up to 3 years from last contact
  • Client records — retained for up to 7 years to meet legal and tax obligations
  • Marketing data — retained until you opt out or request deletion
  • Website analytics data — retained in accordance with the default retention settings of the relevant platform (typically 14–26 months)
  • Photography and visual content — retained until a project is complete and for a reasonable period thereafter for portfolio purposes, unless you request removal

When information is no longer needed, we dispose of it securely.

Your Rights to Access and Correct Your Information

Under the Privacy Act 2020, you have the right to:

  • Access the personal information we hold about you
  • Correct any information that is inaccurate or incomplete

To make an access or correction request, please contact us via: droneboss.co.nz/contact/

We will respond to your request within 20 working days, as required by the Privacy Act 2020. We may charge a reasonable fee for providing access to your information if the request requires significant effort to fulfil.

Complaints

If you believe we have breached your privacy rights, please contact us in the first instance so we can attempt to resolve the matter. If you are not satisfied with our response, you have the right to complain to the Office of the Privacy Commissioner:

Office of the Privacy Commissioner Phone: 0800 803 909 Website: www.privacy.org.nz

GDPR Data Protection Rights (European and UK Visitors)

If you are located in the European Economic Area or the United Kingdom, you may have additional rights under the General Data Protection Regulation (GDPR) or UK GDPR, including:

  • The right to access — request copies of your personal data
  • The right to rectification — request correction of inaccurate or incomplete information
  • The right to erasure — request deletion of your personal data, under certain conditions
  • The right to restrict processing — request that we limit how we use your data, under certain conditions
  • The right to object to processing — object to our processing of your personal data, under certain conditions
  • The right to data portability — request that we transfer your data to another organisation or directly to you, under certain conditions

To exercise any of these rights, please contact us. We will respond within one month. Note that these rights are not absolute and may be subject to exemptions.

CCPA Privacy Rights (California Visitors)

If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA), including the right to:

  • Know what personal data we collect and how it is used
  • Request deletion of your personal data
  • Opt out of the sale of your personal data (we do not sell personal data)

To exercise these rights, please contact us. We will respond within 45 days.

Children’s Information

We are committed to protecting the privacy of young people online. We do not knowingly collect personal information from minors, and our services are not directed at children. If you believe a minor has provided us with personal information, please contact us immediately and we will take prompt steps to remove that information from our records.

Consent and Policy Updates

By using our site, you consent to this privacy policy. Where we rely on consent to process your personal information (for example, for marketing communications or non-essential cookies), we will seek that consent through appropriate mechanisms — such as a cookie consent notice or a clear opt-in when you subscribe to communications. You may withdraw consent at any time by contacting us or using the opt-out mechanisms described in this policy.

We may update this privacy policy from time to time. Any changes take effect from the date we post the updated policy on our website. We encourage you to review this page periodically.

Contact Us

If you have any questions about this privacy policy or how we handle your personal information, please contact us:
DroneBoss NZ Limited Website: droneboss.co.nz/contact/ Email: sales@droneboss.co.nz